Can I self-collect my purchase if I’m not entitled to free delivery?
Of course, you can! You can choose to pick up your items at any of our showrooms or our warehouse.
Do you charge for assembly service?
No, we do not charge anything for assembly services.
Do you do disposal service of our old sofas?
Yes, we do with a charge of $150 and $10 per floor if carry by stairs.
Do you do a rental service?
No, unfortunately, we do not rent out our products.
Do you export your products to other countries?
Yes, we do export our products to selected countries as of now. Please contact us at email@example.com for more details.
What is the lead-time to deliver the goods to me?
Usually, the products will be delivered 7-14 days upon receiving the order excluding Saturdays, Sundays & Public holidays.
How can I view the actual items?
You can view the actual items at our various showrooms.
I need to change my delivery address. Can I do this online?
You can send us an email at firstname.lastname@example.org stating the order number at least 48 hours before the estimated delivery date stated. Alternatively, you can give us a call at +65 6338 2488.
What if I discover a fault with my furniture after delivery?
If there is a fault with your item within 14 days of delivery, please contact us via email at email@example.com, or call +65 6338 2488.
Can I buy extra covers for my bean bags?
If you are an existing customer and keen to purchase extra covers, you can do so by contacting us via email at firstname.lastname@example.org or call +65 6338 2488.
What if the items I bought are too big or too small, too hard or too soft and I don’t quite like them, can I have a refund?
There’ll be no refund as each time when the order was being placed, we made them specifically. Meaning you are buying from us directly and we made directly for you – no middlemen or whatsoever and we didn’t keep any stock. We have our showroom at Pasir Panjang where you can test the foam density of our sofas and the size of our bean bags. You are more than welcome to come down and take a look before making any purchase to avoid any disappointment.
How many bags of beans shall I buy for an empty Addison or Daisy Bean Bag?
We recommend you to purchase at least 5 bags as our bags are 1kg each.
Can I change the legs of the Sofas and Ottomans?
As our products are custom-made but with limitations, we strongly encourage to buy as it is.