Please read carefully before finalizing your order.
Full payment is required in order to confirm an order for production and delivery.
Zest Livings Online accepts the following modes of payment in-store:
- VISA / MasterCard / Amex
Zest Livings Online accepts the following modes of payment for online purchases:
- Credit Card / Debit Card
(Card payments are processed through PayPal)
If there is any outstanding payment on your purchase, it is payable before the delivery of your order is scheduled.
All orders must be delivered within 30 days from the date of purchase (for a ready stock item) / once you are informed that your order has arrived in Singapore. Please refer to “Goods Held for Customers” for more details.
Only Zest Livings Pte Ltd reserves the right to charge a 1.5% late payment interest per month on unpaid balances after the payment due date. Legal title of any of the items supplied shall remain with Only Zest Livings Pte Ltd until full payment has been received.
GOODS HELD FOR CUSTOMERS
Ready stock items must be delivered within 30 days from the date of purchase. For indent items, delivery must be received within 30 days once you are informed that your order has arrived in Singapore.
Goods held for customers beyond 30 days will be billed at a rate of $10.70 per day thereafter for each piece of furniture, up to a maximum of 30 days, after which customers must take delivery regardless of circumstances or forfeit claimant rights of the title of the furniture purchased earlier without compensation.
Clearance items and floor models must be delivered within 14 days.
Customers accept and acknowledge that they are fully informed of the following:
All product dimensions provided are approximate.
While we have tried to provide the best images and descriptions possible, we do not guarantee that colours and details in website images are 100% accurate representations of the products and approximate sizes. Hence, we strongly recommend that you have a close look at the product descriptions and characteristics before ordering. Please contact us if there are any doubts or queries regarding the item before ordering.
Colour, grain, and texture variations are natural characteristics of authentic wood surfaces. Since no two trees are exactly alike, these variations are evident in every piece of wood. Therefore, there can be variation in colour, grain, and texture between actual finished products. This variation in colour, grain, and texture will not be a reason for replacement upon delivery as it is not a defect.
Natural wood products will exhibit unique grains, scars, knots, splits and fissures that add to the distinct character of each exceptional piece.
Aging and use of furniture will affect the colour and texture of both customized and mass-produced furniture. These natural occurrences shall not be deemed as defects.
Our products may use components that are natural, handmade or recycled materials. Some items may be handmade. They will, therefore, have the finishes and properties of such materials and craftsmanship. Customers acknowledge that they are fully aware of such variations and imperfections inherent in such materials and craftsmanship, and it is not considered a defect.
Certain furniture will not have full or will have no finishes on certain surfaces and parts of furniture; such as bottoms of table tops and chairs, the bottom of table and chair legs, bottom or back of bed frame, the bottom of drawers and bed slates. These shall in no way be deemed as defective finishes. These examples are not exhaustive.
Minor surface imperfections that do not reduce the function of the product are not deemed as defects. E.g. scratches
The Company uses cardboard and other materials for packaging most of its furniture. These materials may occasionally cause “micro-scratches” to the surface of furniture. These “micro-scratches” do not constitute defects.
Similar models or materials purchased at different times will have colour variations and may not match previously bought furniture. These variations do not constitute defects.
Legal title of any of the items supplied shall remain with Zest Livings until full payment, including service charges (if any) has been received.
RETURNS & CANCELLATION
All orders are irrevocable and cannot be cancelled. All monies paid will be forfeited in the event of a cancellation. It is non-refundable and non-transferrable.
Items are non-returnable and non-refundable.
CHANGES TO ORDER BEFORE DELIVERY
Once your order has been placed, it will be reserved for you / put into production and cannot be changed.
On a case-by-case basis (e.g. you realise before delivery that the dining table ordered cannot fit into the dining room), changes to an order before delivery may be allowed at Zest Livings’ discretion. In such a case, changes will be subject to a change of order service fee of 5% per item.
If the existing item is changed to an item of a higher price, you will be charged the difference in price + change of order service fee of 5% per item. If the existing item is changed to an item of a lower price, no refunds will be provided + you will be charged a change of order service fee of 5% per item.
Customised items, indented (made-to-order) items, floor models and clearance items are strictly not changeable.
We accept exchanges for all non-customised and regular priced good(s) within 7 days from the first delivery date.
Customised items, indented (made-to-order) items, floor models, discounted items (sale/clearance items and discounted bills) are not exchangeable.
All exchanged items must be in their original condition, unused, undamaged, unopened, and with its original packaging intact. Zest Livings reserves the right to reject any exchange if they do not fulfil the indicated criteria.
Should you choose to exchange the existing item(s) for a piece of a higher price, you will be required to pay the difference in price. No refunds will be provided if an item is exchanged for a piece of a lower price.
You may make an appointment with us and bring the item(s) and a copy of your order to our warehouse during operating hours for assessment of exchange. Upon receipt of item(s) at our warehouse, the item(s) will be assessed for exchange. We will notify you within 1-3 business days if the exchange has been approved. In the event that the exchange is not approved, please collect the item(s) within 7 days of notification. Items not collected will be forfeited.
In the event you require delivery service for the exchange, restocking fees will apply.
Restocking Fee $64.20 or 20% of item value, whichever is higher
You are responsible for ensuring the goods are received in good condition upon delivery.
Upon delivery, you must sign to agree that the items have been received in good condition and that your order is complete. Should there be any damages or defects upon delivery, you must notify the delivery team immediately. You have the right to reject the damaged or defective items upon delivery (except for clearance, floor model, and free gifts) at no charge if the claim is valid. You will need to email us at firstname.lastname@example.org with photos of the damage to facilitate our investigation. We will contact you within 1 working day for further action. Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Any claim made after the delivery team has left your premise will not be entertained.
Should there be any damages, we aim to have the item available at the earliest available date, subject to the next available shipment. In the event an exchange cannot be made, Prestige Affairs reserves the right to offer a substitute or refund.
Should you refuse to sign the delivery order and reject the item(s) without a valid claim, Zest Livings reserves the right to refund the item(s), with a restocking fee of 20% of item value.
PROOF OF PURCHASE
Please retain all documentation for your proof of purchase. We will not entertain any requests (e.g. exchanges etc.) without evidence for proof of purchase.
If you are acting on behalf of the purchaser, we require a written statement from the purchaser indicating that you are authorised to act on their behalf. This statement must be signed by the purchaser.
- MATTRESS DISPOSAL
For every 1pc of mattress purchased, we can dispose of a 1pc old mattress on your behalf. Our delivery crew has the right to reject any mattress for disposal if they suspect that the mattress is infested with bed bugs or other insects. We will not dispose of mattresses that are infested with bed bugs or other insects in order to protect our delivery crew, as well as to avoid contamination of the clean and brand new mattresses that are in the delivery vehicles.
Free mattress disposal service is limited to disposal of the old mattress only. We do not dispose of the old bed frame or other furniture.
- FURNITURE DISPOSAL
Please have your home ready to receive the new furniture. Your old furniture will need to be removed before we can deliver and install the new furniture.
We do not provide furniture disposal services. We are not able to dispose of old furniture as old furniture needs to be broken into pieces and incurs a fee paid to the relevant authorities to have it disposed of properly. We do not have the resources and license to dispose of old furniture.
You may contact your local town council for free disposal service, or contact your building management for assistance.
In the event that your old furniture is not removed before the delivery, causing the delivery team to be unable to install the new furniture, it will be a failed delivery. Re-delivery due to failed delivery is chargeable at $64.20 – $150.00.
- FREE GIFTS
From time to time, we may have promotions on our online store where you will be entitled to free gifts for selected items. Free gifts, if any, will be indicated on the item’s product page. These free gifts are subject to stock availability and they apply to purchases of standard items made on the Zest Livings online store only.
Customised items and purchases made outside of the Zest Livings online store are not entitled to the free gifts, if any, listed on the original product page.
All warranty terms (if any) have been indicated clearly on each items’ product page. Warranty, if any, is handled by the manufacturer.
Clearance items and floor models do not include the warranty.
RIGHT TO REJECT AN ORDER
We reserve the right to reject any online/offline order that is due to data entry error or for any other reason without liability or compensation to the Customer. This includes all cases of “zero” priced items.
The Company will refund the Customer for whatever has been paid for all such cases.
LIMITATION OF LIABILITY
Our maximum aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount received from you for the relevant product(s) purchased.