Delivery and Shipping

We currently provide delivery services within Singapore and West Malaysia.

Delivery terms, fees, lead times and service availability may differ depending on the delivery country, item type and delivery location. Please refer to the relevant section below before placing your order.

Full payment must be made before delivery can be scheduled. We take pride in making our furniture and will do our best to ensure your purchase is delivered to you on time and handled with proper care.

Select your delivery location:

Singapore Delivery | Malaysia Delivery
____________________________________________________________________________________________

Singapore Delivery

We deliver orders using our own delivery team so that your furniture can be handled with proper care throughout the delivery process.

Our standard delivery hours are:

Monday to Friday: 9 am to 5 pm
Saturday: 9 am to 3 pm
Sunday and Public Holidays: No delivery

Estimated lead times are shown on each product page and may vary depending on product availability, production schedules and shipping conditions, particularly for made-to-order, customised and specially imported items.

We will make every effort to meet the estimated delivery date and keep you informed of any significant delay. Where delays arise from circumstances beyond our control, we will assist in arranging the next available delivery date but will not be responsible for any resulting indirect costs or losses, to the extent permitted by law.

To help you save on delivery charges, we will consolidate your items into a single delivery where possible. If separate deliveries are required due to product availability or handling requirements, no additional delivery fee will apply.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts before you place your order. Product dimensions are included in the Product Information on each product page. While our delivery team will take reasonable care, Zest Livings will not be responsible for damage caused by unsuitable or insufficient access.

Singapore Delivery Fees

Our delivery charges are intended to cover the processing of your order, handling and packing the products, and delivery to you.

Free standard delivery is available for orders of S$500 and above to one mainland Singapore address during our operating hours. Orders below S$500 will incur a delivery fee based on the size and type of the items.

Some restricted locations require prior clearance before delivery. Customers are responsible for arranging the necessary approvals and covering any related fees.

Add-on Services and Surcharges

Any delivery request after our standard delivery timings and days is chargeable and may be waived as goodwill at our discretion.

Delivery Surcharge for Non-lift Accessible Storey(s)

There is a delivery surcharge if the furniture cannot be delivered by lift due to the additional time and effort needed by our delivery team to use the stairs. This fee is also applicable to staircases within landed properties, HDB maisonettes, penthouses and other apartments.

Cost per item per storey: S$30

Surcharges payable may not be reflected on your auto-generated invoice. Should there be any applicable surcharges, you will be notified as soon as possible.

Right to Refuse or Cancel Delivery for Safety Reasons

Delivery is provided on the understanding that safe and reasonable access is available. Please check the product dimensions before ordering to ensure that your items can fit through all doorways, lifts, staircases and passageways leading to the delivery location.

For the safety of our customers, delivery team and products, Zest Livings may refuse or stop a delivery or add-on service where:

• access is restricted, obstructed or considered unsafe;
• the item may be damaged while passing through a narrow or unsuitable route;
• the item cannot be safely delivered by lift or staircase; or
• a carry-up service is required for an item weighing more than 80 kg.

Where our team is unable to complete the delivery safely, the items will be returned to our warehouse and a S$100 return transport fee will apply. You may arrange your own collection or delivery within seven days. Storage fees will apply thereafter.

Alternatively, you may request to cancel the order. Any eligible refund will be less the applicable delivery, return transport and restocking fees. If you choose to move or carry the item yourself, Zest Livings will not be responsible for any resulting injury, loss or damage.

Failed Delivery

All products purchased shall be delivered to the delivery address provided at the time of purchase. You shall bear sole and full responsibility for the failure to receive any product purchased in the event that a wrong delivery address was provided.

In the event that you are not at home to receive the goods during the stipulated delivery schedule and there is a failed delivery, a S$100 delivery charge will apply to have the goods delivered to you at a separate date and time. This charge is payable before the delivery will be scheduled.

If you do not wish to arrange for another delivery, please let us know and we will arrange for the goods to be ready for self-collection at our warehouse within two working days.

Rescheduling of Delivery

You may reschedule your delivery at no additional charge by notifying us at least two working days before the confirmed delivery date. Requests made within two working days of delivery will incur a S$100 rescheduling fee. All revised delivery dates are subject to availability.

Free Storage

We provide complimentary storage for up to one month from the estimated fulfilment date. Once your items are ready, we will contact you to arrange delivery or collection.

After the complimentary storage period, a storage fee of 5% of the item’s value or S$150 per item per month, whichever is higher, will apply. Extended storage is subject to available warehouse space and must be approved in advance.
____________________________________________________________________________________________

Malaysia Delivery

Service Area
We currently deliver to West Malaysia only. Due to logistics limitations, we are currently unable to deliver to Sabah and Sarawak.

Delivery Timeframe

Our products are made fresh upon order to ensure customers receive brand new products.

The usual estimated lead time for Malaysia orders is 7 to 14 days, unless otherwise stated on the product page or advised by our team.

Lead times may vary depending on product availability, production schedules, shipping arrangements and delivery location.

Malaysia Shipping Fees

Malaysia shipping fees are charged based on item type, size and delivery requirements.

Big Items	Medium Items	Small Items
Examples: Sofas, dining sets, marble tables	Examples: Armchairs, stools	Examples: Bean bags, ottomans, pet beds
RM1,500	RM75	RM30

The final delivery fee may vary depending on delivery address, order size, item weight, accessibility and any special handling requirements. Our team will confirm the applicable delivery fee before delivery is arranged.

Delivery Arrangement

Once your order is ready, our team will contact you to arrange the delivery schedule.

Please ensure that your delivery address, contact number and access details are accurate. Customers are responsible for checking that purchased items can fit through doors, lifts, staircases and passageways before placing an order.

Where access is restricted, unsafe or unsuitable for delivery, additional charges may apply, or delivery may need to be rescheduled.

Failed Delivery or Rescheduling

If delivery cannot be completed due to an incorrect address, unavailable recipient, restricted access or other customer-related reasons, a redelivery fee may apply.

Any request to reschedule delivery should be made as early as possible. Revised delivery dates are subject to availability.